Frequently Asked Questions


How often should a mattress be replaced?

There are many factors to help decide when a mattress can be replaced. Some of these factors include how often was the mattress used, how was it cared for and the quality of the mattress. Other important factors in determining when to buy a new mattress are changes in a person’s lifestyle, body changes, and sleep changes. That old mattress may no longer be the best fit for the person you are today.

A good indication would be to ask yourself the following questions every 8-10 years.

 Is your mattress over eight years old?

Do you wake up feeling more tired than when you went to bed?

Has your body has changed over the years and along with it your personal comfort levels?

Are you sleeping better or worse than you did a year ago?

Are you waking up feeling stiff and sore?

Does your mattress have visible signs of wear and tear?

Would a new mattress improve your sleep?

What’s the proper way to rotate or turn a mattress and how often should it be done?

Some mattresses need to be rotated every week for the first few months, and every few months afterwards. Most modern mattresses are designed as a “no-flip” mattress, eliminating the need for constant rotation. We suggest consulting your manufacturer’s warranty for the proper rotation guidelines on your new mattress. Rotating your mattress ensures that the cushioning and insulation materials will be evenly and properly distributed. At SleepWell Outlets, we recommend you rotate your new sleep system for maximum comfort and longevity.

How much body impression should I expect in my bed?

Many high-end mattresses become more comfortable as they age and adapt to the mattress sleepers unique body shape. Several mattresses have also been designed to adapt to the mattress sleepers body instead of your body trying to adapt to the sleep surface.

Many top quality mattresses use extra-plush foams and fibers to create comfort layers designed to cradle your body and relieve pressure. In the first few weeks of sleeping on your new mattress, you will likely notice some body impressions on the surface. These impressions are usually normal for the new mattress. We recommend you rotate your mattress to also eliminate the degree of body impressions.

We recommend you first buy a two-sided, reversible mattress. Second, you can rotate your mattress from head to foot and flip it over. Also, if you sleep with a partner, try to change-up your sleeping positions every once in a while. What we mean here is sleep closer together so that the center section of our mattress doesn’t develop a bump. Essentially, you want to promote more even surface wear. This will help reduce body impressions. But remember this. No matter who makes the mattress, or however high-end it is, all mattresses develop body impressions over time.

How do I keep my new mattress clean?

At SleepWell Outlets we recommend using a mattress pad on your new sleep system. We also recommend customers invest in a waterproof mattress protector; this is the easiest way to protect the manufacturer’s limited warranty on your mattress. This will help protect your new mattress from accidents that result in stains. Stains will cause deterioration of the foam and fiber layers and void your warranty. In addition to keeping your mattress free of stains, many mattress protectors also have the ability to repel dust and protect you from allergies.

Where do you deliver to?

We offer delivery across the Greater Vancouver Region the Lower Mainland for an Additional Charge. (Cities Include):

Vancouver, North Vancouver, West Vancouver, Richmond, Burnaby, New Westminster, Cloverdale, Surrey, Langley, Delta, White Rock, Maple Ridge, Pitt Meadows, Port Coquitlam, Coquitlam, Port Moody, Abbotsford, Mission & Chilliwack.

For More information please call Sleepwell Outlets at 604-459-2222.

What type of warranty do you have on your product?

The specific model that you purchase determines your warranty. Please Click the following link for more information regarding product warranties “Click Here”